Paul Davids is one of the world’s most-loved online guitar content creators. His YouTube channel has nearly 4 million subscribers and over half a billion views, and his five courses have helped over 100,000 students get better at the guitar. Paul is now working on something new, and we are looking for a few brilliant new members to join our team.
Start date: As soon as possible
Job type: Contractor/employed (depending on location), full-time
Location: 100% remote, Europe/US timezones preferred
Compensation: Competitive, in alignment with your experience
The role:
The Operations Assistant is at the core of the team. This is a perfect position for someone who enjoys working in a fast-paced team environment, spinning many plates at once, and being incredibly proactive.
The Operations Assistant bridges the gaps between team members and brings the various aspects of shared tasks together, making sure everything is completed. You’re present in most of the to-dos, you’re offering to take care of the tasks that don’t belong to anyone else, and you’re keeping the whole operation moving. You look at what’s happening and you see opportunities to take things off people’s plates and free them up to do what they do best.
This isn’t a “sit and wait for tasks” role. We need someone who notices what needs doing and does it — often before they’re asked. You’ll be trusted with real responsibility from day one. No two days in this role will be the same.
In this position, you will also support the director of operations to improve and rework the existing customer support processes, replacing the existing FAQ page with a new support site, writing documentation that will be used to train new customer support team members, and quickly getting up to speed with how we run things so that you can be mentoring and managing new team members within the next few months.
What a typical week might look like:
- Uploading and formatting content to the WordPress site
- Managing customer support inbox and responding to customer enquiries across email and support channels
- Documenting processes
- Improving our help page
- Distilling and reporting customer feedback and managing suggestions for improvements
- Training new customer support team members
- Scheduling and admin tasks
- Chasing outstanding actions across the team and flagging anything at risk of slipping
- Supporting development team with website testing
- Proofreading sales copy
- Testing newsletter emails
- Uploading course content (videos, texts, PDFs) to membership platform
- Assisting with production management as needed (reviewing new video drafts, communicating with external contractors)
- Maintaining and improving support templates and FAQ documentation
- Training AI customer support agent
- Escalating issues appropriately and following up to ensure resolution
- Using AI and workflows to take care of simple admin tasks
This is not a position for someone who enjoys living the same day over and over again. If you like to challenge yourself, you will relish the opportunity to learn new skills, and work alongside almost everyone on the team.
About you:
- A natural organiser — you find chaos uncomfortable and tidying it up satisfying. Lists, systems, and follow-through are your defaults. No loose endings.
- A true generalist — you don’t have a narrow job description in your head. If something needs doing and it doesn’t belong elsewhere, you own it. You relish the opportunity to pitch in, rather than complaining that something isn’t “in your job description”.
- A customer advocate – you don’t necessarily have to have experience in customer support (although this is a plus if you do), but you need to be a clear communicator, patient, empathetic, and efficient.
- Confident with digital tools — Google Workspace, Basecamp, HelpScout, WordPress, Kit, Claude. We still urge you to apply even if you haven’t used these tools before, so long as you pick up new platforms/programs quickly.
- Reliable and proactive — nobody should have to chase you. And the project shouldn’t go on hold because you’re waiting for someone to explain something to you that you could figure out for yourself. You’ll be empowered and encouraged from day one on how to make decisions.
- Calm under pressure — when launch week comes, you’ll be essential. When emails flood into the support inbox, or something goes wrong, you don’t freeze. You triage, prioritise, and act.
- A good writer — not a copywriter, but someone who communicates clearly and professionally in writing, whether that’s a customer reply or an internal update. We use Basecamp to manage all our projects, so 90% of our communication is written. A lack of clarity when working in a team across multiple timezones can put huge delays on the project and affect momentum.
Important note:
You will need to be available to work in customer support during from July to November. During this time you will be required to work some weekends. For this role, you will only need to work weekends a few times a year. We are flexible on shifts and these can be figured out alongside the rest of the team.
To apply:
Write a short note to opsassistant@pauldavidsguitar.com detailing your experience and why you think you’d be a good fit. Don’t worry if you don’t have any professional experience as an operations assistant. If you’re eager, we still want to hear from you. Many of our best operations assistants in the past have come to us from completely different backgrounds and absolutely thrived in the role, and gone on to do amazing things.
In your note, please include a few words about the last book you read and why you liked/disliked it.
Please do not attach a CV to the email. We do not care whether/where you went to school, just that you have the skills and grit it takes.
There is no deadline to apply, but we need this person to start as soon as possible, so the sooner you apply, the better. Once we’ve filled the position, we will remove this advert.
We’ll aim to reply to all applicants within four weeks of their application.
We’re excited to hear from you!