How can we help?

Just click the “Forgot Password” button on the login page. This will send you an email with instructions on how to reset your password. If the email doesn’t come through, please check your spam folder.

If you continue to have issues, let us know and we’ll happily set a new password for you.

You should have received an email from Paul with your login details. Sometimes these emails land in the spam folder and are deleted after a few days. Please check your spam folder, and if your welcome email isn’t there, contact us and we’ll resend your login details.

If you’re a returning user, then you can login through your course homepage. We’d recommend bookmarking this page in your browser so you can find it quickly. :)

Your username will be the same email address you signed up with when you purchased the course. If you can’t remember what that is, you can simply check where you’re getting my emails about the course, and this will be the email address you can use to log in.

If you’d like to update your username or email, just email us with your new email address and we’ll get that updated for you.

We’re sorry about that. Sometimes these emails land in the spam folder and are deleted after a few days. Please check your spam folder, and if your welcome email isn’t there, please contact us and we’ll resend your login details.

Yes, you can. The system allows you to have three logins at one time, so you can be logged in across all your devices.

You should have received an email from Paul with your login details. Sometimes these emails land in the spam folder and are deleted after a few days. Please check your spam folder, and if your welcome email isn’t there, contact us and we’ll resend your login details.

If you’re a returning user, then you can login through your course homepage. We’d recommend bookmarking this page in your browser so you can find it quickly. :)

In signing up, you receive lifetime access to that course. You can join today, and come back and access it later at any point, and as many times as you need to. Even once you finish or complete a course, you’ll still retain access.

There is not a mobile app. However, you can access your course through the web browser on your phone, computer, tablet, or any other device.

In order to protect against piracy, lessons and videos are not available to download. However, you can access them anytime from your account on any device with an internet connection.

For easier access, you might consider bookmarking the course page in your browser or using a mobile device to watch on the go.

No. We encourage you to take a look through all the courses, and find the one that’s best for you. If you’re not sure which one to begin with, you can select what you think is the closest fit and try it out. If you need to swap, just let us know within 14 days of signing up and we can swap you to another course, or give you a full refund.

Still not sure? Don’t hesitate to reach out to us with any questions: team@learnpracticeplay.com.

Yes, the courses have English closed captions/subtitles (with the option to slow down or speed up the videos as you wish).

Yes, all of the courses come with a risk-free guarantee:

• Learn Practice Play has a 30-day risk-free guarantee.
• Next Level Playing has a 14-day risk-free guarantee.
• Acoustic Adventure has a 14-day risk-free guarantee.
• Loop School has a 14-day risk-free guarantee.
• Electric Elevation has a 14-day risk-free guarantee.

If you’d like a refund, please write to us within the guarantee period and we will refund you 100% of your money: team@learnpracticeplay.com

You’ll be able to purchase the courses with a credit or debit card, as well as through PayPal.

Your receipt will arrive via email after you join. If your receipt does not come through, please reach out to us and we’ll be happy to provide you with a receipt.

You will not be charged tax or VAT. The total you will be charged is the price you see on the website. No extra charges will be added at checkout.

You should receive a welcome email from Paul with your login details. Sometimes these emails land in the spam folder and are deleted after a few days. Please check your spam folder, and if your welcome email isn’t there, please contact us and we’ll be happy to resend your login details: team@learnpracticeplay.com

Yes, we do offer payment plans. You can see the specifics for these plans on the registration page for each course.

We’re sorry to hear you’re having trouble with the video streaming. Here are a few things to try:

1. Changing the quality setting in the bottom right-hand corner of the player to “Auto”.
2. Resetting your internet connection, or checking that others aren’t streaming from your connection at the same time.
3. Checking your browser and operating system for updates, or trying from a different browser (we recommend Chrome).
4. Clearing your cookies and browsing history data.
5. If you are using a VPN, we recommend deactivating it before attempting to watch the videos.

Please try the steps below to resolve the issue. If this does not resolve it, please let us know: team@learnpracticeplay.com

1. Changing the quality setting in the bottom right-hand corner of the player to “Auto”.
2. Resetting your internet connection, or checking that others aren’t streaming from your connection at the same time.
3. Checking your browser and operating system for updates, or trying from a different browser (we recommend Chrome).
4. Clearing your cookies and browsing history data.
5. If you are using a VPN, we recommend deactivating it before attempting to watch the videos.

Paul’s courses are supported on all standard browsers.

We’d first recommend that you check your internet connection. You can also try clearing your browser cache, accessing the page through a private window, or using a different browser (we’d recommend Chrome).

If the error persists, please reach out to us and we’ll do our best to solve the problem.